Change starts with one person at a time. Steve Harvey did a fantastic job of owning his mistake and apologizing recently at the Miss Universe pageant. He even made millions of people laugh when he showed he can laugh at himself. And his wife did a great job of showing her unconditional support. If the ripple effect takes control, then before you know it, we can all live in a better world where we support each other instead of killing each other emotionally.
Steve Harvey screws up. I screw up. You screw up. Everyone screws up. The screw up doesn’t matter as much as if we are able to identify it, apologize, and better ourselves.
The following is my Christmas story this year.
Here’s a screw up of mine at FedEx a few weeks back.
You see, the clerk didn’t have the best customer service skills, and I reacted harshly when she told me I was forced to pay $5 for a shipping box because the one I brought didn’t have the FedEx logo on it. I was trying to ship back a textbook I had rented, and there was no way I was paying $5 for a box when mine would work perfectly fine. I insolently told her how I felt: I would go to UPS because I wasn’t paying $5 for a box! Then I stormed out.
I drove home to print the shipping label as I realized after-the-initial-trip that with the preprinted label the textbook company would foot for the shipping cost. As I drove home with full intentions of taking my business to UPS I evaluated my impatience and realized what I needed to do to make it right. Maybe because I was so abrupt I didn’t allow her to explain correctly? Maybe it would actually cost $5 for the box and the shipping? I printed the label and stopped at Chickfila and bought a $5 giftcard.
When I got back to FedEx the original clerk was busy with another customer. Another employee came to help. I showed him the box and the label. He explained that FedEx could ship my shoebox, but it couldn’t guarantee its safe arrival. It did indeed cost $5 to buy the box and have it packaged by them for total assurance. I explained I didn’t want to spend $5 on a box and we evaluated my other options. I decided to go home and get a box other than a shoebox. But, yes, the first clerk had been wrong about the FedEx logo necessity. Maybe if I would have let her properly explain I would have saved myself a trip. Or maybe not because she seemed to be learning this for the first time as I did.
Before I left I went up to the original clerk and apologized explaining, “I was rude to you, I’m sorry. I got this for you, so you will know of my remorse for acting impolitely.” She said, “It was fine.” I continued, “It wasn’t fine. I jumped to conclusions and was aggressive and these are things I am trying to work on personally, so I thought if I bought you lunch it would help me remember how I should act next time.” She took the giftcard and thanked me. All three Fedex employees were staring at me in disbelief.
I went home for the right kind of box, and returned to FedEx towing along for the third time my 37 pound one-year-old who was now ready for a nap. I grabbed a bag of Reese’s Peanut Butter cups at home for the second customer service rep. that was truly helpful, and thanked him profusely for his patience and competance as I handed him the candy and the correctly packaged book with the shipping label. While he handed me back my tracking information I realized that it had taken me all morning, but I ended up not spending a dime at FedEx.
Unless, of course, you count the gallon of gas, the $5 giftcard, and the bag of Reese’s Cups.
Lesson learned. I laughed at myself the remainder of the day, and when my husband got home from work and I told him of my whole morning spent going back and forth to FedEx he laughed too.
The thing is this….we’ve learned a lot in therapy. He gets what I was trying to do. Be a better person. He knows that I’ve learned that I am aggressive. I’ve learned that I am abrupt, and that those behaviors are keeping me from having the relationships I want with others. I am actively trying to change my bad behaviors. It’s hard to do. Old dogs like old bones, not new tricks.
However, we both understand, also, that no one is perfect. All we can hope for is improvement. All we can give is effort. We should be patient with ourselves and others. When we openly work on our stuff (like I did at FedEx) other people might be inspired to openly work on theirs. They may not work on their stuff because “working on stuff” has never been demonstrated. They may have never “worked on their stuff” because everyone around them is either in denial of their own stuff or critical and not allowing room for work.
So, even though I have a great desire for altruistic behavior all of the time, my actions fall short. Often. I am no saint. But, I still can be someone else’s inspiration when I say I’m sorry. I screwed up. And so can you.
And change is a beautiful message to ponder this Christmas season.
What screw up are you ready and willing to fix?